FAQ

How long does shipping take?

On average, your order will be processed and shipped within 2-5 business days of placing the order. Thank you for your patience; RyFaithCo is a one woman show and I am working as quickly as possible to get your happy mail out to new forever homes! Orders are shipped through USPS or UPS and take about 2-5 business days days in transit to arrive to most domestic addresses. During peak seasons or large launches, shipping may be delayed due to an influx of packages moving through the postal service.

Do you offer returns?

We do not offer returns, cancellations or exchanges.

If there is something wrong with your order, send us an email at ryfaithco@gmail.com so we can help! Emails must be sent within 30 days of receiving your purchase. All sales are final, please be sure to review your order details and shipping information before completing your purchase. You will not be able to make changes after. 

How will I know if my order shipped?

You will receive an automated email with your tracking number when your order label is first created in our system! Please note the tracking information will read "USPS awaiting item" for all packages until the order is packaged and dropped off at the post office. Once the package is dropped off and scanned in at the post office, the tracking info will update. Most orders’ transit time is 2-5 business days. If you do not receive a tracking email, reach out to us below! 

How do I wash my new items?

Machine wash cold and inside out for the best results. Air dry items or tumble dry on low & enjoy!

How does sizing run?

All tee shirts and sweatshirts are a unisex fit unless otherwise stated, and our tees run slightly oversized. Refer to our sizing chart on the products page for more specific sizing measurements!

When will my pre-order ship?

If you place an order that contains a pre-order, the order will ship when the pre-ordered items are ready to ship, as noted in the product's description. If your order contained pre-ordered and non pre-ordered items, the order will ship all at once when the pre-orders are ready to ship. Please note that details and timelines regarding pre-orders are always stated in each product's description.