FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
Where do you ship to?
We ship to all 50 states in the United States!
How long does shipping take?
On average, your order will be processed and shipped within 2-5 business days of placing the order. Thank you for your patience; RyFaithCo is a one woman show and I am working as quickly as possible to get your happy mail out to new forever homes! Orders are shipped through USPS or UPS and take about 2-5 business days days in transit to arrive to most domestic addresses. During peak seasons or large launches, shipping may be delayed due to an influx of packages moving through the postal service.
How do I track my order?
You will receive an automated email with your tracking number when your order label is first created in our system! Please note the tracking information will read "USPS awaiting item" for all packages until the order is packaged and dropped off at the post office. Once the package is dropped off and scanned in at the post office, the tracking info will update. Most orders’ transit time is 2-5 business days. If you do not receive a tracking email, reach out to us below!
Returns
How do I return an item?
We do not offer returns, cancellations or exchanges.
If there is something wrong with your order, send us an email at ryfaithco@gmail.com so we can help! Emails must be sent within 30 days of receiving your purchase. All sales are final, please be sure to review your order details and shipping information before completing your purchase. You will not be able to make changes after.
Can I exchange for a different item?
If you received the wrong item or size, please contact us immediately via email. We will gladly exchange it for the correct size, provided the item is still new and in its original packaging.
Other FAQ's
How do I wash my new item?
Machine wash cold and inside out for the best results. Air dry items or tumble dry on low & enjoy!
How does sizing run?
All tee shirts and sweatshirts are a unisex fit unless otherwise stated, and our tees run slightly oversized. Refer to our sizing chart on the products page for more specific sizing measurements!
How do I wash my new tumbler?
Hand wash only. Do not put in dishwasher or microwave.